We just bought a “new to us” van and hadn’t even made the first payment when we got a slow leak in one of the tires last week.
Weird – because I kinda felt like I’ve had a slow leak lately, too!
Anyways. We found the damage and thought it might be far enough away from the sidewall that it could be repaired instead of replaced and took it in to Discount Tire.
After waiting awhile one of the reps walked up to me with that, “Yeah, it’s not good news” look on his face and I was all (in my head) “here we go, hemorrhaging money already.”
He told me that while trying to repair the tire they buffed it too much and damaged it beyond repair so were replacing it for free.
I was shocked because of their ethics. Admitting to their mistake and then making it right. Old-fashioned, honest-to-goodness customer service.
I guess I always kind of expect the worst when it comes to car repairs. And honestly, I expect to be taken advantage of.
Kudos to Discount Tires for making my day and making me rethink how I feel about car repair shops in general.
Disclaimer: Discount Tires had no idea I was a writer or blogger and has no knowledge of this post being written. I was just a plain Jane customer and if this is the way they treat them, you’ll be sure I’ll be back.